Creating Agreement in Special Education:  Conflict Resolution Skills for Parents and Educators

Dispute Resolution Skills Training to promote resolution of special education disputes at the local level is available through the Office for Dispute Resolution. This one-day training uses interactive activities involving relevant special education scenarios to help parents and educational agencies enhance their communication and problem solving skills. The participants will:

• demonstrate the use of communication and conflict management skills to promote positive outcomes
• learn strategies to solve disputes at the local level
• identify successful ways to respond to conflict
• identify different methods of conflict management
• examine a six-step process designed to respond constructively to conflict

Dispute Resolution Training is available at no cost to school districts, intermediate units, parent groups, and educational agencies. If you are interested in arranging for Dispute Resolution Training for your group, please contact Suzanne McDougall at the Office for Dispute Resolution at 1-800-360-7282, Ext. 3315.

Read what participants are saying about the Dispute Resolution Skills Training.